Management Opportunities
Management talent is the cornerstone of our past and future success. Many work in our industry, but few are talented enough to accept all the challenges and achieve success. O'Charley's people know success.
Management Structure
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General Manager – Responsible for the complete operation of the restaurant. Guest satisfaction, team member hiring, learning, development and overall profitability are the GM’s primary areas of accountability |
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Service Manager - Responsible for the Dining Room operations, including guest satisfaction, door and server staffing, training and scheduling. Also assists the GM with restaurant profitability. |
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Kitchen Manager – Responsible for all Kitchen operations, including inventory, product cost and staffing, training and scheduling of the cook and dish personnel. |
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Assistant Manager – Each restaurant has one to three assistant managers to lead team members. Assistants are normally assigned bar, kitchen or service responsibilities as areas of accountability. |
Our operations directors supervise multiple locations and are responsible for teaching standards and coaching performance in the restaurants they oversee. Each OD reports to a regional vice president.
Learn, grow, develop
If you become a new management team member, you will begin with a jam-packed eight-week period during which you will be guided through each area of our business. In addition, you’ll learn the fundamentals of our information systems, human resources and more during a one-week classroom session held at our Restaurant Support Center in Nashville, Tenn. During that week, you will meet and interact with other new managers across the company and participate in activities at our indoor ropes course. You will also hear from our leaders who will share their passion to serve with you.
Ongoing development, both personal and professional, is available to those who wish to take an active role in the process. Existing processes identify and coach all levels of management and are indicative of our commitment to development. Personal strengths and opportunities are identified and a detailed personal development plan for growth is created. |
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